Help and Frequently Asked Questions
donsgear.com Help
- Store contact information, store location and other valuable information is listed under the Contact Us menu item along the top.
- To browse the store catalog, select a category from the left. If there is more than one page of items, page numbers will be displayed at the top and bottom.
- To search our store catalog, just type in a keyword in the Item Search text box. For example, if you want to look for sweatshirts, type the word "sweatshirt" in the box and click Go or hit Enter on your keyboard.
- To modify your account information or view your order history, click the Your Account menu item along the top navigation.
donsgear.com Guarantee
All of our products are guaranteed to give you complete satisfaction. If you are not completely satisfied with any item you purchased from us, please feel free to return the item. We will gladly replace the merchandise or, if you prefer, refund your purchase price or credit your bank card.
Do you have a question?
Our friendly sales staff will attempt to answer any questions about the status of your order, sizes, colors, etc. Customer service is available during our regular store hours.
Phone: 260-484-1016
Fax: 260-484-1897
E-mail: jdunhamuniversitees.com
Ordering
Via Phone: 260-484-1016
Via Fax: 260-484-1897
Via Mail: DonsGear.com, Glenbrook Square Mall, Space P-19, 4201 Coldwater Blvd., Fort Wayne, Indiana 46805
Sales Tax
According to the Tax Freedom Act of 1998, local sales tax has to be assessed to your on-line purchase if the T.I.S. Group owns property in your state. If you have specific questions about the sales tax applied to your order, please call us.
Shipping
All in-stock merchandise is shipped within 24 to 48 hours of receiving your order. Shipping and handling charges will be determined during the checkout process with the exception of international orders. For Regular Ground, please allow seven to ten business days for delivery. For 2nd Day, please allow 2-3 business days. For Next Day, please allow 1 business day. Orders received after noon on Friday or during the weekend will be processed the next business day. This DOES affect any order requiring Next Day or 2nd Day shipping. If you have any questions, please call our customer service at 260-484-1016.
Out-of-Stock and Backorders
Unforeseen demand or manufacturer delays occasionally result in items being out-of-stock. Some quantities are limited. Order early for Christmas to ensure availability and on-time delivery. If backorders are unacceptable, we will cancel the item from your order and refund any payment made. Backordered items will be shipped separately as soon as they are available. You may inquire about or cancel a backordered item at any time by calling customer service at 260-484-1016.
Returns and Exchanges
Please enclose our packing slip and a note indicating what services you require. Wrap securely and prepay. Sorry we cannot C.O.D. packages. Send returns to:
donsgear.com
Returns Department
Glenbrook Square Mall
Space P-19
4201 Coldwater Blvd.
Fort Wayne, Indiana 46805
Shrinkage
Garments made of 100% cotton will shrink about 2%, we recommend ordering the next size larger. Cotton blended with synthetic fibers (acrylic, polyester, etc.) will shrink less than all cotton. 50/50 blend means: 50% cotton, 50% polyester. For best results, follow the manufacturer's washing instructions. Never iron directly over a design screen printed on a garment.
Size Chart
| SMALL | MEDIUM | LARGE | XL | XXL | |
| ADULT CHEST | 34-36 | 38-40 | 42-44 | 46-48 | 50-52 |
| ADULT WAIST | 28-30 | 32-34 | 36-38 | 40-42 | 44-46 |
| YOUTH | 6-8 | 10-12 | 14-16 | - | - |
| JUVENILE | 4 | 5-6 | 7 | - | - |
